- We will deliver your Order to the address specified by you within your Account. Should you change address it is your responsibility to update your address details within your Account, If you fail to do this you will be liable for any orders sent to the wrong address.
- All items are sent via recorded delivery and I will provide a tracking number via email when your order has shipped (please ensure you have given the correct email information when you order).
- It is your responsibility to ensure that someone is available at your delivery address to receive your Order. If no one is available at your delivery address to take delivery of your order, Royal Mail may or may not return your order to a local depot for collection or attempt redelivery. In the event that you select an alternative delivery option (i.e. an option offered directly by Royal Mail for example to leave your order with a neighbour or in a safe place), you do so entirely at your own risk. We do not accept liability for any losses you may incur as a result, e.g. theft.
- If you are not in when your item is delivered, you do not collect it from the sorting office and your parcel is returned to me you will be charged the full postal price to have it sent back out to you. If not your order will be refunded minus the postage and a 20% restock fee.
- If you have provided incorrect address details and your order is shipped to an incorrect address we will not refund/replace the items. You are responsible for giving the correct shipping information and we cannot check up on then address of every order.
- We accept no responsibility for parcels which go missing or are tampered with as a result of you being unavailable to accept delivery and/or if an incorrect delivery address is provided.
- Refunds will be offered if the goods you received are faulty or incorrect only. Please send clear photographs of any faults along with your order number to email@example.com.
- Refunds will only be made via the original way you purchased ( if you paid via PayPal you will be refunded via Paypal etc)- Therefore if you have paid using a one use credit card please retain your card until you have received your order and are happy with your purchase.
- Overseas postage does not include customs fee's - you are responsible for paying any fees incurred. Fees are not charged by VE Cosmetics.
- Refunds will not be given if items are returned and show signs of unreasonable use, Items must be in their original unopened packaging. If this is not the case you will either be offered a partial refund or can arrange for the goods to be sent back to you but you will be asked to pay shipping.Items Must be returned in the condition they arrived in - in the original box in the original packaging.
- If sending back from Overseas this must be clearly marked as a return for customs purposes. If returns from outside Great Britain are not marked as a return and fee's are payable these fee's will be deducted from your refund.
- Refunds are not offered on sale items
- Refunds are only available for 7 days after purchase
- This policy is only applicable to items bought through the VE Cosmetics website. If you have purchased items via another vendor please contact the vendor for their refund policy.
- If you have chosen a refund for your returned product, we will process the calculated refund within fourteen (14) days of receiving your returned goods provided that you have returned the goods to us in their original condition.
- Orders can be cancelled using the contact button or via email ( with your order number and name as reference) .You will receive a full refund MINUS Paypal/credit card fees that have been charged as these vendors no longer refund fees. This is only eligible if your item has not yet shipped.
- If your order has already shipped & you request a cancellation you will be responsible for return postage and returning items in the condition they were posted out in - you will not be refunded for the original postage or return postage if your item has shipped.
- If you request a cancellation on a product in an order that has had Free Shipping applied and the return lowers the value of the total order so it would no longer qualify for free shipping, the original postage costs will be deducted from your refund.
- If you wish to return an order you must contact us within 5 working days at firstname.lastname@example.org with your order number and reason for the return request. Any returns received without an email will be subject to a longer handling process and a handling fee of 5%.
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