The Book of Answers (FAQ)

📖 The Grimoire of the Coven (FAQ)

Welcome, seeker. Within these pages lie the coven’s answers — the sacred knowledge of orders, shipping, and ritual practice. Read on, and may your path be clear.

⏳ Opening Hours
The coven may be reached Monday–Friday between 9am and 3pm (UK time).
Our witches rest on weekends and Bank Holidays.

Orders are prepared and shipped Monday–Friday, 9am–5pm. Place your order before 11am to have it dispatched the very same day.

🌍 Do We Ship Worldwide?
Yes — we ship to most corners of the world. Please ensure your address details are entered in full (including the country’s full name, postcode/ZIP etc.) exactly as they should appear. The details you provide are the details used — the spell cannot be altered once cast.

At this time, we do not ship to Russia, Israel, or the USA (USA shipping will return soon).

✨ Free Shipping Thresholds

UK — orders £50+
Europe — orders £150+
Worldwide — orders £200+

🚚 How Long Does Shipping Take?

Orders placed before 11am (UK time) are usually dispatched the same day.
Delivery times depend on the method chosen:

UK: Free shipping travels via Royal Mail 48.
Overseas: Free shipping travels via DHL Economy (up to 10 working days).

See our full Shipping Policy for more details.

🔥 Of Busy Seasons & Grand Rituals

During great gatherings — launches, sales, and the holiday season — the coven’s cauldrons bubble over. While we strive to dispatch swiftly, orders may take a little longer to leave our hands. Rest assured, every parcel will be sealed, blessed, and sent as quickly as the magick allows.

📜 Contacting the Coven

For order queries, email info@ve-cosmetics.com with your order number and full address details. Please ensure your details are correct at the time of ordering — the coven cannot refund or replace orders sent to an incorrect address.

🔮 Of Discount Codes & Offers
From time to time, the coven releases codes of power — tokens that grant you savings upon your treasures. These must be spoken (entered) at checkout, before the spell is sealed. Once your order is cast, discount codes cannot be added after.

🔍 Of Tracking & The Parcel’s Journey
Shipping methods include tracking. You shall receive your tracking number via email (Please make sure your email is correct when you place your order, and check your spam folders) once your parcel is dispatched, allowing you to follow its journey through the shadows.

🏰 Do We Have a Physical Store?
Not yet — we dwell online.

But some of our stockists do have physical shops where our magick resides.

🐇 Are All Products Vegan & Cruelty-Free?
Always. VE Cosmetics is a strictly vegan brand — vegan owned, vegan operated, forever cruelty-free.

🌿 Of Ingredients & Allergies
Every potion we craft carries its list of ingredients upon its page. We urge all seekers to read these incantations carefully before purchase, especially if you walk with sensitivities or allergies. Though our magick is vegan and cruelty-free, each soul’s skin is unique. Always perform a patch test before full ritual use.

📦 Missed Deliveries
If your order returns to us uncollected, you will need to pay postage again for it to be resent. See our Returns Policy for more.

💀 Refunds
Refunds are only granted if your item arrives broken or the wrong item is sent.

See our full Refund Policy for the complete ritual.

🖤 Ownership
VE Cosmetics is an independent, one-woman brand. No parent company, no hidden hand.

🌒 Do We Sell in China?
No.

🐾 Do We Test on Animals?
Never. We are proudly vegan-owned, vegan-operated, and utterly against vivisection.
None of our ingredients or finished products are tested on animals, nor do we sell in countries where animal testing is required by law.
No amount of gold or persuasion could change this.

🌱 Packaging
We no longer use biodegradable bubble wrap — your treasures are protected with paper and cardboard.

Most packaging (cardboard, aluminium, glass) is recyclable. Some items depend on local authority rules — anything uncertain can often be taken to a Terracycle point.

✨ Mica Sourcing
Since 2020, all our mica is synthetic to avoid child labour and exploitation. Prior to this, we relied on supplier declarations, but thanks to your support, we were able to make the switch.

📸 Sharing Your Looks
We love when you tag us! We do our best to repost, but we cannot share looks that:

Include non-cruelty-free products
Do not list which products were used

If your look meets these but was missed, message us on Instagram — sometimes posts slip through the veil.

🔮 Affiliate Scheme
Yes — details can be found [here].

Note: we do not offer PR to those who use brands tested on animals. We also do not tolerate bullying, drama, or negativity. VE Cosmetics stands for love, unity, and cruelty-free beauty — passion matters more than follower counts.

⚖️ Wholesale
To stock VE Cosmetics, email info@ve-cosmetics.com with:

Store info (address, contact number)
VAT no. (if applicable)

Ensure your country allows bulk cosmetic imports and that you hold a valid EORI number. If not, returned shipments will lose postage fees, and resending will incur extra costs.

🎨 Pro Artist Discounts
Makeup artists may apply by emailing us with proof (such as your website). Discounts are granted at our discretion and may be revoked if misused. You may also apply to our affiliate scheme.

As a vegan-owned brand, we are anti-oppression in all forms, and deeply committed to ethical practices across our work.

⚗️ Manufacturing
We recently moved from our EU manufacturer due to difficulties in maintaining vegan-only lines.

Now, we work with a trusted manufacturer in China that runs an exclusively vegan production line to prevent cross-contamination.
The factory is fully EU/UK/US compliant, insured, and upholds a fair wage policy. They also work with renowned brands, giving us access to expert formulation chemists to help us to refine our products.

Watch this space — more alchemy is brewing.