Vegan & Cruelty Free Always

International shipping costs do not include any customs charges you may receive. If you are ordering from outside the UK please be aware that your order may be subject to additional duties/custom fees before delivery. The order total does not include VAT or Duties as this is applied and collected at the destination country by their Customs Offices at their discretion. Any fees charged are not charged by or paid to VE Cosmetics.

If you live outside the UK  your country will inspect goods as they arrive. 

Sometimes duties and taxes and a small clearance or handling fee may be charged by your customs/duties department which you will be contacted about and asked to pay before your parcel is delivered. These charges are not made by us and we do not receive any money from these charges.

This is dependant on each counties custom thresholds, any trade agreements that are in place and the courier companies used.

THESE FEES ARE NOT INCLUDED IN OUR SHIPPING COSTS.

Here is a simple guide for our most popular shipping destinations.

Please note, this is meant for guidance only and the information shown is current to the best to our knowledge.  Most countries will factor in the cost of shipping and sometimes handling into the overall product cost.

WHEN MIGHT I BE CHARGED CUSTOMS FEES?

NORTH AMERICA

Canada

Orders below $20 are not subject to duties and tax

United States 

Orders below $800 are not subject to duties and tax

Mexico 

Orders below US$50 are not subject to duties and tax

EUROPE

EU Countries 

Orders below €150 are not subject to duties but are taxed at your country’s local rate

Orders above €150 are subject to duties and tax

Norway 

Orders below NOK 3000 are not subject to duties but are taxed at your local rate

Switzerland 

Orders below CHF 64 are not subject to duties and tax

Orders above CHF 64 and below CHF 100 are not subject to duties but are taxed at your local rate

Russia 

Orders below RUB 1000 are not subject to duties and tax.

Please check you can receive mail via Couriers before you choose the express courier option at checkout.

DHL cannot deliver to residential addresses in some areas of Russia.

If you confirm you can receive delivery via DHL but cannot you will be charged again for standard delivery or refunded minus the shipping fee already paid to DHL. 

If you are unsure please select standard checkout via Royal Mail/ Airmail.

AUSTRALASIA

Australia 

Orders below $1000 are not subject to duties and tax

New Zealand 

Orders below $1000 are not subject to duties and tax

MIDDLE EAST

Israel 

Orders below US$75 are not subject to duties and tax

Orders above US$75 and below $500 are not subject to duties but are taxed at your local rate

ASIA

Japan 

Orders below JP¥ 10,000 are not subject to duties and tax

USEFUL INFORMATION

All international orders use electronic customs data for faster processing and are shipped using Royal Mail Tracked and Signed or DHL Express as standard. 

All orders are sent via Either Royal Mail recorded delivery or DHL Express within the UK.

If you are not in when your item is delivered and you do not collect it from the sorting office and your parcel is returned to me you will be charged the full postal price to have it sent back out to you. If not your order will be refunded minus the postage and a 20% restock fee.

If you have provided incorrect address details and your order is shipped to an incorrect address we will not refund/replace the items. You are responsible for giving the correct shipping information and we cannot check up on then address of every order.

​Overseas postage does not include customs fee's - you are responsible for paying any fees incurred.

If your order has already shipped & you request a cancellation you will be responsible for return postage and returning items in the condition they were posted out in - you will not be refunded for the original postage or return postage if your item has shipped. Please see our Returns and refund policies for further information.